Terms

At Ztechnium, we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, communicate with our team, or use our services.
By using our website (www.ztechnium.com) or engaging with Ztechnium as a client, you agree to the terms outlined in this policy.

1. Who We Are
Ztechnium is a B2B offshore managed services provider headquartered in Egypt, delivering customer service, tele sales, e-commerce operations, content, and design teams to clients across the GCC and beyond.

2. What Information We Collect We may collect and process the following categories of personal and business information:
2.1. Information You Provide to Us:

• Name, company name, job title
• Email address and phone number
• Business details or service requirements
• Communication content (emails, forms, messages)
• Files or documents shared through the portal

2.2. Information Collected Automatically:

• IP address and browser type
• Device type and operating system
• Pages visited on our website
• Time and date of visits
• Referral source (e.g., LinkedIn, Google)

2.3 Client Portal & Account Usage:

• Login activity and user actions
• Uploaded files and usage logs
• Task and message history (for clients only)

3. How We Use Your InformationWe use your data to:

• Respond to inquiries and provide requested services
• Send proposals, contracts, and onboarding documentation
• Set up client teams, workflows, and reporting tools
• Deliver performance updates and client communication
• Improve our website, services, and marketing campaigns
• Ensure platform security and legal compliance
• We never sell or rent your personal information to third parties

4. How We Protect Your Information

We implement strong administrative, physical, and technical safeguards to protect your data, including:We implement strong administrative, physical, and technical safeguards to protect your data, including:

• Secure cloud infrastructure (e.g., AWS, Google Cloud)
• End-to-end encryption of sensitive information
• Two-factor authentication (2FA) for client portal access
• Role-based access controls and activity logging
• Staff NDAs and GRC (Governance, Risk, Compliance) protocols

5. Data Storage and International Transfers

Your data may be stored on servers located in Egypt or other secure cloud regions, depending on your location and service usage. If you're located in the GCC or EU, we ensure any data transfers meet applicable cross-border data protection requirements.

6. Who We Share Your Data With

We may share data only when necessary and only with:

• Authorized Ztechnium employees and contractors
• Cloud storage or CRM platforms (e.g., Google Drive, HubSpot)
• Legal authorities (only when required by law)
• Third-party partners assisting with client success (under NDA)
• We do not share data with advertising networks or data brokers.

7. Email, Communication, and Cookies
7.1 Emails & Contact:
By submitting a contact form or booking a call, you may receive service-related emails, updates, or follow-ups. You can opt out of nonessential communications at any time.

7.2 Cookies: We use cookies for analytics, session management, and improving your site experience. You can manage cookie preferences through
your browser settings.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data ("right to be forgotten")
• Object to or restrict data processing
• Request a copy of your data in a portable format
• To exercise any of these rights, contact us